It went from 17 to 85 days in 2022.
In 2022, 318,000 electronic identity documents (CIE) were issued in Rome, 33,000 more than in 2021 when 285,000 were issued. In the first quarter of 2023, on the other hand, 120,000 Cie were issued. The objective, considering that by 2023 we are going at a rate of around 30,000 per month, is to reach a figure that ranges from 340,000 (without considering August, when there is normally a decrease in requests) to 360,000 (considering a 12-month base). Total electronic identity cards issued for the current year. However, waiting times for citizens are increasing: from 17 days in December 2022 we have reached the current 85.
This was illustrated by Gaetano Altamura, director of the Capitol’s delegated registry services, during the Capitol commission for technological innovation and the statute presided over by Riccardo Corbucci of the Democratic Party. According to Altamura, the number of Cie produced by the municipal offices “is disproportionate if we compare it with other Municipalities: every year it is as if the Municipality of Rome made the Cie for the entire Municipality of Bologna”. Hence the waiting times that have risen since last December but which, according to Altamura, are far from the 7 or 10 months reported by some residents.
“We have implemented a time recording system, they are done three times a day: at 9, 12 and 16. The system is chaotic and evolutionary, so to avoid the randomness of the data we make one hundred measurements monthly that allow us to identify the average waiting time – explained the manager -. The Cie, unlike the residence, can be issued by any municipality. You do not necessarily have to go to your Town Hall: if the user does not accept the first available appointment in another Town Hall, obviously the waiting times are longer”.
“In any case, the average waiting time as of May 19, the date of the survey, is 85 days, three months,” Altamura concluded. In December we went down to 17 days, times have gone up again but they are not the seven or ten months we were talking about. Naples stays in 130 days, Milan only gives appointments to residents and Rome instead issues the document to everyone, Turin no longer gives appointments for the moment: and we are talking about Municipalities that are not comparable to Rome. It is true that we have to improve, but the trend continues to be downward in minimum waiting times, we are preparing a development plan that we will present to the mayor and with which we will give new impetus, by virtue of the new hiring of incoming personnel”.
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