If you use a household appliance and want to benefit from the guarantee, pay attention to non-original spare parts: big problems because you use them.
In accordance with the provisions of the Consumer Code, household appliances must have a two-year warranty from the time of purchase. Consequently, it is the buyer’s responsibility to keep the invoice that proves that the device is still under warranty. However, there are very specific cases in which the guarantee is denied and the repair is the responsibility of the client.
The hectic day to day makes it difficult to do household chores with the same dedication as our grandmothers. For this reason, in most families there are household appliances that allow you to speed up and simplify many tasks.
Between washing machines, dishwashers and vacuum cleaners, in recent years another custom has also spread that allows you to cook quickly and dirtying only the minimum necessary: ​​the Thermomix.
Both the children and the Kobold vacuum cleaner come from the same house of production the Vorwerk. Recently, the company has been denounced by the Antimonopoly for having denied a warranty for non-original parts. In addition, the costs of the repair were borne by the customer.
Non-original spare parts: if you manipulate the device you will lose the annual guarantee
The Antitrust has indicated home appliance manufacturer Vorwerk very famous, such as the Thermomix and the Kobold vacuum cleaner, for denying warranty repairs. Apparently, however, the repair was denied by the use of non-original bags.
Those who have a pixie vacuum know that this requires the use of bags that are sold directly by Vorwerk. Many people, to save some money, opt for compatible bags, but not original.
In the event of a breakdown, even during the warranty period, the company may refuse to proceed with the repair of the device if it turns out that non-original spare parts have been used.
At the same time, if the famous Thermomix kitchen machine breaks down and instead of calling an authorized technician, you trust a professional third party, you will automatically lose your possibility of accessing the mandatory guarantee.
In accordance with the provisions of the Consumer Code, the consumer is the guarantor of his conformity during the first two years from the delivery of the product.
However, the manufacturer in the presence of spare parts or maintenance carried out by unauthorized persons, even if these conditions do not cause the problem itself, deny warranty.
The intervention of the Antitrust
For this reason, the Competition Defense has intervened according to which the seller must demonstrate that the defect is directly attributable to the client or to the lack or inadequate maintenance in order to be able to deny the guarantee. Under antitrust law, Vorwerk uses unclear contractual terms.
Very often, in fact, the only person who can establish the non-conformity of the product is the professional sent directly by the manufacturer. In some cases, it can even bill the consumer for the repair costs, without confrontation or agreement.
Based on the provisions of the Consumer Code, the lack of conformity that occurs within the year following the sale is presumed to already exist on that date, unless proven otherwise.
Then there is another habit of Vorwerk that is questioned by the Antitrust or thecharge for repair costs from professional to client. In this circumstance, the professional requires the client to take the product to a repair center. However, the law provides exactly the opposite, that is, the seller must collect the replaced goods at his own expense.
